1.1 The Natural Health Centre respects your privacy and is committed to protecting your personal information. Our privacy policy outlines our approach to privacy and how we collect, use and protect your personal information. It also sets out your rights in relation to accessing the personal information we collect and hold about you. We are bound by the Protection of Personal Information Act (POPIA)
1.2 Personal information is defined in the POPIA Act and means information or an opinion about an individual whose identity is apparent or can be reasonably ascertained from that information or opinion.
1.3 Our Website may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.
2. Collection of Personal Information
2.1 The Natural Health Centre only collects personal information for the purposes of conducting our business as an online retailer of goods and services. The personal information we collect from you will include information you give us when you:
(a) register or subscribe to our Website;
(b) complete your account profile
(c) complete a transaction with us; and
(d) contact us.
2.2 The personal information that we collect on individuals may include, but is not limited to:
(a) your name;
(b) your contact details;
(c) your payment details; and
(d) other personal information that we collect in the course of a transaction.
2.3 We may collect personal information from individuals who are not customers of our business but whose personal information is given to us by those individuals via our Website or in the course of a transaction.
2.4 Where reasonably practicable, we attempt to collect information directly from individuals. When we collect information, we will generally explain to the individual why we are collecting it, who we give it to and how we will use or disclose it or, alternatively, those matters will be obvious from the circumstances.
2.5 If we collect information about an individual from someone else, we will take reasonable steps to ensure that the individual is made aware of the matters listed in clause 2.4.
2.6 We will collect personal information from you by lawful and fair means and not in an unreasonably intrusive way.
2.7 When you visit our Website, for the purpose of managing our Website and improving our business, we may also collect the following information:
(a) your computer’s operating system;
(b) your computer’s browser type and capabilities;
(c) your computer’s Internet Protocol (IP) address and geolocation;
(d) web pages visited, including how you were referred to each web page; and
(e) web page usage statistics, including the time spent on each web page.
2.8 We will not identify users or their browsing activities, except where required by law or in accordance with our Terms and Conditions of Use and Sale.
3. Using and Disclosing Your Personal Information
3.1 We will generally use or disclose your personal information only for the primary purpose for which it was collected; or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent for the use or disclosure or it is required or authorised by law.
3.2 Generally, we use and disclose your personal information for the purpose of providing you with the goods or services that you have requested, or otherwise to enable us to carry out our business as an online retailer of goods and services.
3.3 If those purposes for which we have collected the information involve providing personal information about an individual to any third party, we will take appropriate and reasonable steps to ensure any personal information is protected.
3.4 We will generally only use personal information for marketing if you have given express or implied consent or it is impracticable to seek consent before this use and you are given the opportunity to opt out of receiving any further direct marketing communications.
3.5 We may also provide your information to third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services.
4. Security of Your Personal Information
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure and against other misuse. When no longer required, personal information is destroyed in a secure manner or deleted.
5. Access to Your Personal Information
5.1 Under the POPIA Act , you have certain rights to access the personal information we collect and hold about you.
5.2 Generally, we will allow an individual access to the personal information we hold about them within a reasonable time after it is requested. If you wish to request such access, please identify the precise type/s of information requested.
You may make a request, or if you have any further enquiries, please contact us.
5.3 The Natural Health Centre reserves the right to charge an administration fee for searching for, and providing access to, your information on a per request basis.
5.4 Additional information regarding privacy may be obtained from the Protection of Personal Information Act (POPI Act) - POPIA
6. Changes to this Privacy Policy
6.1 The Natural Health Centre reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Privacy Policy last updated on 1st December 2022.
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